Eligibility for Refunds
Refunds are available for products that are faulty, not as described, or do not perform as advertised. No refund given on products that are made to order such as stair nosing.

Requesting a Refund
To request a refund, please contact us with your order details and the reason for the refund request.

Processing Refunds
Upon receiving your refund request, we will promptly assess the product’s condition and your eligibility for a refund under Australian Consumer Law.

Refund Method
Approved refunds will be processed using the original payment method within a certain number of days.

Faulty Products
For products deemed faulty, we will provide a choice of a refund, exchange, or repair, in accordance with Australian Consumer Law.

Change of Mind
Please note that refunds are not normally provided for change of mind or wrong decision.

Contact Us
For more information about our refund policy, please contact our customer service team through our website.